Privacy Policy
Unlocked Home Project LLC (Unlocked Home Relief)
Unlocked Home Project LLC, operating as the DBA brands Unlocked Home Relief and Unlocked Real Estate (“we,” “us,” or “our”), is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our websites (including unlockedrealestate.com, unlockedhomeproject.com, unlockedhomerelief.com, or related domains), submit forms, or engage with our services. Our services include real estate relief solutions for homeowners in financial hardship (such as Direct Cash Plus+, Smart Listings, Fresh Start Housing Solutions, Job Search Support, and educational resources through Relief University).
By accessing our website or services, you agree to the practices described here. We do not sell, rent, or share your personal information—including phone numbers collected for SMS—for third-party marketing or promotional purposes. Your data is used solely to provide and improve our services.
1. Information We Collect
We collect only the information necessary to deliver our services and communicate with you:
Personal Information: Name, email, phone number, mailing address, property details, and information about your situation (voluntarily provided via forms or conversations) to assess eligibility for our programs.
Usage and Technical Data: IP address, browser/device information, and browsing activity (via cookies and similar technologies) to improve site functionality and user experience. You can manage cookies through your browser settings.
Communications Data: Records of calls, texts, or emails you send us or consent to receive.
Other: Limited payment or transaction details if applicable (processed by third-party providers whose policies apply).
We do not knowingly collect data from children under 18.
2. How We Use Your Information
We use your data to:
Provide and personalize our real estate relief services (e.g., property solutions, relocation support, job search assistance, educational resources).
- Communicate with you about your inquiries, program updates, or service reminders (including calls and texts where you have consented).
Improve our website, services, and operations.
Protect security, prevent fraud, and comply with legal obligations.
3. SMS, Calls, and Communications Consent
By providing your phone number (via forms or otherwise) and consenting, you agree to receive calls and text messages from us related to our services. These may include updates, reminders, or information about equity protection, relocation, or other relief programs. We may use automated technology where permitted by law. Message and data rates may apply.
You can opt out at any time by replying “STOP” to any text or contacting us directly. We honor opt-outs promptly. SMS consent and phone numbers are not shared with third parties or affiliates for marketing. We comply with the Telephone Consumer Protection Act (TCPA), FCC rules, and applicable state laws governing communications.
4. Sharing Your Information
We share data only as needed:
With trusted service providers (e.g., licensed realtors, movers, job placement services, title companies, SMS platforms) under contracts that require them to protect your data and use it only for the agreed purposes.
In business transfers (e.g., merger or acquisition), with notice where required.
To comply with legal obligations or valid government requests.
With your explicit consent.
We do not sell personal data.
5. Data Security
We implement reasonable technical and organizational measures to protect your information from unauthorized access, disclosure, or loss. However, no internet transmission or storage method is 100% secure, and we cannot guarantee absolute security.
6. Data Retention
We keep your information only as long as necessary to provide services, fulfill legal obligations, resolve disputes, or enforce agreements. When no longer needed, we securely delete or anonymize it.
7. Your Rights and Choices
You may have rights under federal and state laws (including those in NH, MA, RI, and ME) to:
Access or receive a copy of your data.
Correct inaccuracies.
Request deletion (subject to exceptions).
Opt out of marketing communications or certain processing.
Data portability (where applicable).
To exercise these rights, email us at admin@unlockedhomeproject.com (or the current contact on our site). We will respond promptly and verify your identity. You may also opt out of marketing via “unsubscribe” links or “STOP” replies.
8. Third-Party Websites and Links
Our site may link to external resources. We are not responsible for their privacy practices. Review their policies before sharing information.
9. Children’s Privacy
Our services are not directed at individuals under 18. We do not knowingly collect data from children. If we discover such data, we will delete it promptly.
10. Changes to This Privacy Policy
We may update this policy. The effective date at the top will be revised. Your continued use after changes constitutes acceptance. We encourage periodic review.
Important Disclaimers
We are not attorneys, foreclosure consultants, or legal advisors. Information on our site, in communications, or through Relief University is educational only and not legal, financial, or tax advice. We do not negotiate with lenders or guarantee specific outcomes (e.g., stopping foreclosure, sale prices, or employment). Consult qualified professionals for your situation. Results vary by individual circumstances.
Contact Us
Unlocked Home Project LLC (Unlocked Home Relief)
954 Whittier Hwy, Moultonborough, NH 03254
603-691-1364